The Challenge
Real-time crime centers have unique requirements when choosing call center workstations. Being an emergency dispatcher is difficult for a multitude of reasons.
Firstly, the job is incredibly intense and stressful; at any moment, you could answer the phone to a panicked caller and alter the course of their lives depending on your actions. Being uncomfortable at your desk should not be an option.
Over 240 million 911 calls are made in the US each year. When those calls come, the need to multitask comes into play. Calling 911 quickly connects a caller to a nearby Public Safety Answering Point (PSAP) dispatcher trained to route a call to local emergency medical, fire, and law enforcement agencies.
Having these challenges, the design and quality of 911 call center furniture have never been more critical. Choosing the best option for your command center benefits the health of the dispatcher.
The Solution: 911 Consoles
When it comes down to it, there are three elements dispatchers need in a robust call center furniture design. They are:
- Space: Locating and arranging the dispatch center to benefit the representative and provide space to conduct their work with as little stress as possible.
- Sound: Enabling communication within and beyond the dispatch center at the desk level. The desk functions as a 911 console.
- Occupational health: Having fully ergonomic and adjustable furniture offers health and wellbeing to the dispatcher.
We meet these life-saving requirements with the 911 consoles we offer. Our designers consider layout when offering their models by being space-saving experts. Our designs ensure that multitasking, essential sound clarity, and the dispatcher’s physical wellbeing is all part of the package. Click to see more public safety storage solutions.
The Benefits of Our 911 Call Center Furniture
If you are not directly involved with staffing a 911 communications center, you likely do not realize the challenges cities face in retaining telecommunicators.
Providing the right tools for the job, including specialized call center desks, is one way Comm Centers prioritize community safety and protect public funding from the high spending associated with higher-than-average turnover.
There are benefits sometimes missed during the evaluation of call center workstations. Here are some high-lighted benefits:
- Sit-to-stand height adjustability
- PC, rack mount, ancillary equipment stowage + dedicated cable channels for power and data
- Monitor mount with adjustment; optional focal depth adjustment
- Full-unit power connection to building + built-in, plug-and-play tech interface
- Built to withstand 24/7 use for a decade or more
- Improve ergonomics to reduce body strain
- Boost efficiency and productivity by providing comfortable workstations that allow the staff to focus on the task at hand
- Modular design allows you to relocate and rearrange the call center desk
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Contact Us for Call Center Furniture
Southwest Solutions Group® provides design and installation services for Public Safety call center furniture solutions. Give us a call at (800) 803-1083 or send us a message to speak with a representative today.
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Public Safety Testimonials
“Southwest Solutions is highly professional and knowledgeable in the area of digital scanning. My organization has been working with SSG on scanning your highly sensitive and complex records. Their expertise has been extraordinarily beneficial to us as nobody in our organization has any knowledge of this process. They were able to easily guide us through the process, ask us the right questions and explain the pros and cons to help us decide how to complete this project. I would STRONGLY recommend SSG for anyone who is considering digitizing records.”
“The installation guys were very professional, courteous and efficient. There was not much room to work but they managed to get the job done quickly, allowing space for me to continue to work and watch them at the same time. They vacuumed and cleaned up all the packing material/boxes exhibiting true professionalism. Thank you for doing such a wonderful job in a remarkably short amount of time.”
“We had no issues with our new Spacesaver Units, before, during, or after installation, and I attribute this to Larry’s professionalism. I’d also like you to know that if the future presents a need for additional items that your company supplies, I would not hesitate to contact your company based on Larry, the service he provided, and the way he represented your company. ”
“The sales representative and installers were extremely professional and helpful. Our products we delivered and installed as scheduled. I was very proud to take pictures of our installation and show it off to our administration. We are very satisfied with the improvements to our department thanks to the products you have installed.”
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